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Why Are Some Water Damage Claims Not Covered?

Water damage comes from several sources and is classified inn different ways. It can also fall under different areas of coverage. For example, natural flooding is considered to be very different from standard water damage and is covered under separate policies. So why are certain water damage claims not covered or denied? We explore this today.

Gradual versus Sudden Damage

Homeowners insurance is meant to cover sudden unexpected damage to a home. The trouble with water damage is that it can hide for quite a long time before it becomes apparent. This leads to conflicts about whether or not the original cause of the damage was gradual or sudden.

For instance, discovering a crack in a foundation might be a cause for a claim. But if the crack wasn’t found and water seeps into the basement and causes damage that might not be covered because it was gradual. Another example is a slow faucet leak under a sink. If the cabinet floor underneath the sink gets damaged, that’s gradual.

Sudden damages can refer to a pip breaking in a freeze which leads to a huge flood. It could also a tree poking a hole into the roof of a home after falling and letting some storm water in. But these can also lead to secondary damage that doesn’t show up till much later, which can create conflicts with policyholders.

If the smashed roof was repaired, but soaked insulation wasn’t remedied, mold could develop and lead to another claim. A common example is a sudden failure of an appliance. A washer in a dishwasher might gradually fail, but once it does the damage can be sudden.

The policy will be the guide

The policy will be the guide about whether or not this secondary damage can be covered or not. For instance, some states require insurance companies to cover secondary mold damage due to a legitimate water damage claim. It’s up to adjusters to know the exceptions and to understand exactly what the policy covers.

Water damage versus Flooding

Most homeowners policies will cover sudden water damage except in one major case, flooding. Flooding is not covered by most homeowner’s policies. It requires separate flood insurance. In this case, how is flooding defined?

In the most general sense, once water from a natural source (e.g., a river or the sky) touches the ground, it is then considered flood water. Your insurance company may put in other restrictions, but this is the core difference. This is why storm water falling in from a hole in the roof is covered by some policies, but a swollen river washing away a porch is not. However, most homeowners are not conversant with this difference. It is common to say that a room is flooded when there is water all over the floor, and this can set off alarm bells for insurance adjusters.

The adjusters will have to get a clear idea of where the water came from and why before adjusting a claim. Too many simply hear the word flood and automatically deny it. As a homeowner, you need to make sure that you clarify the distinction in order to avoid being denied outright.

Judgement 

Deciding which category a claim falls into is tricky, but acquiring evidence is the same as any other claim. Ask for home maintenance records, photos, and descriptions of what the homeowner did before and after the incident.

Interview any professionals including water damage professionals who worked on the situation prior to your examination. Ask if any cleanup work was done and what preventative measures the policyholder took to prevent further damage. From there, it’s just a matter of using your expertise and the wording of the policy to know whether or not the claim is covered.